Ability to say unpleasant things in a nice way

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Tact.

Last seen on: Daily Celebrity Crossword – 8/13/20 Top 40 Thursday

Random information on the term ” Tact”:

Tact is a term that B.F. Skinner used to describe a verbal operant which is controlled by a nonverbal stimulus (such as an object, event, or property of an object) and is maintained by nonspecific social reinforcement (praise).

Less technically, a tact is a label. For example, a child may see their pet dog and say “dog”; the nonverbal stimulus (dog) evoked the response “dog” which is maintained by praise (or generalized conditioned reinforcement) “you’re right, that is a dog!”

Chapter five of Skinner’s Verbal Behavior discusses the tact in depth. A tact is said to “make contact with” the world, and refers to behavior that is under the control of generalized reinforcement. The controlling antecedent stimulus is nonverbal, and constitutes some portion of “the whole of the physical environment.”

The tact described by Skinner includes three important and related events, known as the 3-term-contingency: a stimulus, a response, and a consequence, in this case reinforcement. A verbal response is occasioned by the presence of a stimulus, such as when you say “ball” in the presence of a ball. In this scenario, “ball” is more likely to be reinforced by the listener than saying “cat”, showing the importance of the third event, reinforcement, in relation to the stimulus (ball) and response (“ball”). Although the stimulus controls the response, it is the verbal community which establishes the stimulus’ control over the verbal response of the speaker. For example, a child may say “ball” in the presence of a ball (stimulus), the child’s parent may respond “yes, that is a ball”, (reinforcement) thereby increasing the probability that the child will say ball in the presence of a ball in the future. On the other hand, if the parent never responds to the child saying “ball” in the presence of a ball then the probability of that response will decrease in the future.

Tact on Wikipedia