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Possible Answers: FAQS.
Last seen on: New York Times Crossword 20 Aug 17, Sunday
Random information on the term “Online help”:
Balloon help was a help system introduced by Apple Computer in their 1991 release of System 7.0. The name referred to the way the help text was displayed, in “speech balloons”, like those containing words in a comic strip. The name has since been used by many to refer to any sort of pop-up help text.[citation needed]
During the leadup to System 7, Apple studied the problem of getting help in depth. They identified a number of common questions, such as Where am I?, How do I get to…?, or worse, Why is that item “grayed out”?. In the context of computer use they identified two main types of questions users asked: What is this thing? and How do I accomplish…?. Existing help systems typically didn’t provide useful information on either of these topics, and were often nothing more than the paper manual copied into an electronic form.[citation needed]
One of the particularly thorny problems was the What is this thing? question. In an interface that often included non-standard widgets or buttons labeled with an indecipherable icon, many functions required the end user referring to their manual. Users generally refused to do this, and ended up not using the full power of their applications since many of their functions were “hidden”. It was this problem that Apple decided to attack, and after extensive testing, settled on Balloon Help as the solution.