Pen ___ (letter-writing correspondent)

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Pal.

Last seen on: Daily Celebrity Crossword – 1/19/20 0
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Random information on the term “Pal”:

Pal’s Sudden Service, normally called Pal’s for short, is a regional fast food restaurant chain located in northeast Tennessee and southwestern Virginia, with stores concentrated in the Tri-Cities, Tennessee metro region. The first Pal’s opened in 1956 in Kingsport, Tennessee a year after the founder of Pal’s, Fred “Pal” Barger, attended a National Restaurant Convention in Chicago and met Ray Kroc and Fred Turner, observing the construction and equipment they used for the first McDonald’s restaurant. Pal’s CEO is Thom Crosby. In 2019, the company had 29 locations.

In 2001, Pal’s won the Malcolm Baldrige National Quality Award, becoming the first restaurant company to receive the award.

The organization is often studied by competition and used as a case study for Industrial/Organizational Psychologists. This is per the company’s unique organizational culture, with training that includes pop quizzes and over 200 hours of training for employees, which results in significantly low turnover for the industry.

Pal on Wikipedia