Sends an online text: Abbr.

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IMs.

Last seen on: Daily Celebrity Crossword – 1/2/19 Wayback Wednesday

Random information on the term “IMs”:

LiveChat is an offline customer service software with live support, help desk software, and web analytics capabilities. It was first launched in 2002[1] and is currently developed and offered in a SaaS (software as a service) business model by LiveChat Software.

Companies use LiveChat as a single point of contact to manage from one software all customer service and online sales activities that normally are provided using different channels (chat, email and social media) and multiple tools.[2] LiveChat is used by over 21,000[3][4] paid customers from 119 countries.[5]

Technically, LiveChat is a proprietary software built with the use of multiple technologies, including JavaScript, Node.js, MySQL, ElasticSearch, C++ and Erlang.[6] The entire platform consists of two main elements:

There are two ways of having an online chat session between the agent and website visitor:

In areas unrelated directly to the product, LiveChat relies on 3rd party services. This includes Postmark for the delivery of transactional emails,[10] Recurly for subscription billing,[11] Pingdom for performance monitoring and uptime tracking[12] and Upscope for instant screen sharing with customers.[13]

IMs on Wikipedia